Frequently Asked Questions Patients

Before your first visit to Spine & Sports Physical Therapy for therapy, you may have some questions.

How do I get to your office?

For a map and complete directions, visit our "Contact" page.
 

What should I wear to therapy?

Please wear clothing which will allow accessibility to the area of the body to be treated, as well as comfortable and supportive shoes.
 

How can I get started?

A referral is required from your physician with a recent date and diagnosis. Insurance information is required to ensure proper authorization and coverage verification. We make every attempt to schedule your initial appointment within 24-48 hours of your request. Proper insurance authorization is necessary to do so.
 

What should I bring to my first visit?

Arrive to your first appointment with your prescription, insurance card, any special test results and/or reports pertaining to your injury, and appropriate clothing which will allow access to the body part(s) being treated.
 

How long are visits?

Each visit is approximately one hour in duration. Your initial visit will consist of a comprehensive evaluation by a licensed physical therapist, who will then individualize a treatment plan based on your diagnosis.
 

What type of insurance do you accept?

We accept most forms of private insurance, Worker's Compensation Insurance, Medicare, and selected Health Maintenance Organizations. Please see our complete list of insurance carriers. Often, even if we are not "in network" with your private insurance carrier, we can deliver treatment in a very cost-effective manner. If your private insurance is not listed, please call our clinic and ask for the Clinic Business Manager for more information. We are also members of Access Medical Card PPO.
 

How will my physician follow my progress?

Prior to your physician appointments, we will write a progress note which you will hand carry to your physician. We will also fax a copy to the physician's office.
 

What are your office hours?

• Monday: 7:00 am - 6:00 pm
• Tuesday: 7:00 am - 7:00 pm
• Wednesday: 7:00 am - 6:00 pm
• Thursday: 7:00 am - 7:00 pm
• Friday: 7:00 am - 5:00 pm
• Saturday, Sunday: closed
   

What if I need to cancel or reschedule my appointment?

Spine & Sports Physical Therapy is committed to exceptional customer service in order to enhance your recover from injury and illness. In order to accomplish this quality of care, it is extremely important that you attend every one of your scheduled appointments. Please review our cancellation policy.
 

Can I be seen without a prescription?

Yes, one can be evaluated and seen without a prescription, on a cash-pay basis.

^ back to top